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Articles tagged with: error

When MSXML Goes Bad

12/15/2010 – 7:16 am | Comments Off191 views

Software without errors is like…well, I don’t have a clever simile for this.  We are constantly improving our software to eliminate errors that have been brought to our attention that have slipped past our testing.  …

Reporting an Error Message

12/03/2009 – 9:02 am | Comments | 177 views

The reality of using software is that you may encounter errors from time to time. The proper reporting of an error can significantly increase the turnaround time for a resolution. The intent of this article is to demonstrate how to effectively report errors to the D-Tools Support team, support@d-tools.com.

Error Saving Visio File with Inserted PDF

11/25/2009 – 7:43 am | Comments Off1,829 views

Although ideal, procuring AutoCAD floor plans is not always possible. Architects are protective of their intellectual property, rightfully so, and it often takes some convincing that you really only need them to lay out the pre-wire for your system, no malicious intents. However, they are usually completely willing to send you PDF file of the plans in lieu of the AutoCAD DWG file.

SI5.5 Quick Fix: Can not locate SI5.5 Server

03/05/2009 – 2:43 pm | Comments Off142 views
SI5.5 Quick Fix: Can not locate SI5.5 Server

This article is for users that have received the following message when attempting to log in to SI5.5:
“We can not locate your SI5.5 Server. Please check the server name and try again.”
First check that the value …

EXE (.exe) file open problem

11/25/2008 – 11:43 am | Comments Off350 views

Symptoms
When trying to run .exe files you may get error messages like: “Access Deny”, “Runtime error” etc..
Potential Cause
Corrupt registry settings or some third party product  (or even a virus) can change the default configuration for …

Error “The maximum message size quota for incoming messages (65536) has been exceeded.”

05/16/2008 – 11:03 am | Comments Off320 views
Error “The maximum message size quota for incoming messages (65536) has been exceeded.”

Close Navigator
1. Close Navigator if it is running.
Edit the configuration file
2. Open Windows Explorer and navigate to the \Program Files\D-Tools\SI …

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