Comments on: A Tale of Two Customer Service Experiences http://www.d-toolsblog.com/presidents-perspective/a-tale-of-two-customer-service-experiences/ a view from the top Tue, 31 Aug 2010 07:03:18 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: JeffO http://www.d-toolsblog.com/presidents-perspective/a-tale-of-two-customer-service-experiences/comment-page-1/#comment-13 JeffO Fri, 01 Feb 2008 21:55:03 +0000 http://www.d-toolsblog.com/?p=120#comment-13 That's a good story and excellent point. It's funny how little things like that can really make a big impact. Quite often you will see employees fighting to the end with a customer just to prove a point - and a point is proven . Taking care of a customer, new or existing, never hurt anyone - especially in the long run. When you experience great customer service you come back. Not only that, you also become one of their best advertising vehicles. Word of Mouth is and has always been one of the most influential forms of getting the word out about a business - and that could make or break you. That one person you take care of could lead to thousands of dollars in business but the one you piss off could cost you thousands. It's not just the cost at hand but also opportunity costs that come into play and that is where poor customer service reps are ignorant. --JeffO That’s a good story and excellent point. It’s funny how little things like that can really make a big impact. Quite often you will see employees fighting to the end with a customer just to prove a point – and a point is proven . Taking care of a customer, new or existing, never hurt anyone – especially in the long run. When you experience great customer service you come back. Not only that, you also become one of their best advertising vehicles. Word of Mouth is and has always been one of the most influential forms of getting the word out about a business – and that could make or break you. That one person you take care of could lead to thousands of dollars in business but the one you piss off could cost you thousands. It’s not just the cost at hand but also opportunity costs that come into play and that is where poor customer service reps are ignorant.

–JeffO

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