implementation-station-customWelcome to Implementation Station!  I aim to use my category on the D-Tools blog to discuss all things related to software and/or process implementation, focusing most on my experience working with system integrators and D-Tools.  I hope to explore many concepts for software and process implementation in my posts and I may use case studies or stories to make points and try to keep things interesting.  I will discuss some very specific concepts relating to D-Tools software but will also use higher level concepts relating to implementation and process overall.  I also plan to add in some unrelated business tips or links to articles I’ve found helpful or interesting.

A little bit about me

I have spent the majority of my post collegiate professional career working intimately with system integrators relating to the use and implementation of software for improving business process.  When I joined Media Environment Design in 2002, Sam Cavitt and I were primarily working with companies as outsourced designers, our tool of choice?  D-Tools.  We soon began offering D-Tools training and implementation support to the rapidly growing user base of D-Tools customers and this soon became our primary focus with Media Environment Design.  We have worked with over six hundred companies since.

I am a bit of a jack of all trades at Media Environment Design.  Being a small business means wearing many hats, as I’m sure many of you can relate to!  One of my chief responsibilities over the years has been management of our consulting services.  I have had the opportunity to work with some wonderful business owners and their staff and through these relationships and consulting engagements have been able to develop a well rounded and comprehensive offering for our clients.  This process has been iterative in nature and I am consistently tweaking a service offering or process to better serve our clients.  If you’re interested in learning more about me you can check out my profile on LinkedIn.

Thoughts on implementation

The same iterative development cycle applies to business software implementation.  There is no “turnkey” solution; you simply can’t buy business management software and expect it to accurately manage your business’ process out of the box.  It requires a process, a plan of action and implementation of that plan.  Once the ‘initial’ implementation is completed you enter a maintenance period and begin fine tuning your process for added efficiency.

When implementing a business process software application, like D-Tools, it helps to have an idea of what your process is; having it written down is much better.  Many of the clients we work with use the implementation of D-Tools into their business as an opportunity to define a process or better define their process.  This process of defining a process often helps them understand the details of their operations with much greater meaning.  It’s been asked so much recently its becoming cliché – how many of you have a written process?

Look for more on these topics and more in future posts.

Ryan Brown

Vice President

Media Environment Design, Inc.

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