D-Tools Professional Services Group will facilitate customer success and drive deeper adoption of the D-Tools SI platform
CONCORD, Calif. — February 3, 2016 — D-Tools, Inc., the worldwide leader in system integration software, announced today that the company has launched a new Professional Services Group. The D-Tools Professional Services Group (PSG) will facilitate customer success and drive deeper adoption of the D-Tools System Integrator (SI) platform through the delivery of value-added implementation, training, and 3rd party software integration services. D-Tools Professional Services will initially support two primary market segments, Residential and Commercial AV, and will extend its reach to other industries over time. The Professional Services Group employs team members on both the east and west coast, making them easily accessible for either online or on-site services in any time zone in North America.
“From experience, I know that D-Tools SI can have an incredibly positive impact on an integrator’s business when it is set-up and implemented properly. D-Tools is committed to encouraging our customers to fully exploit the advanced functionality our software has to offer,” said D-Tools CEO Randy Stearns. “We established the Professional Services Group to help deliver on that commitment through hands-on consultation, training, and implementation support. Given the opportunity, we are confident that our PSG team can guide any customer to improved efficiency and financial results. Whether the objective is to move quickly through the initial learning curve, become self-sufficient, integrate D-Tools SI with other software solutions, or develop power users, the PSG team is there to help every customer achieve their specific goals.”
The Professional Services Group is comprised of a tenured team with deep industry knowledge and expertise, whose mission is to help those using the D-Tools System Integrator software platform become proficient, efficient, and effective. D-Tools offers a range of services that may be purchased a la carte or through convenient packages that bundle together select services and training. Standard packages include a Self-starter, Performance, and Pro option, but services can also be bundled together and customized to meet a customer’s specific needs.
The Self-Starter Package is for customers who may have limited needs or budgetary and/or time constraints. The goal of this package is to ensure that a new customer receives the basic support required to be successful with D-Tools. The Self-Starter covers software set-up and configuration, familiarization with D-Tools support and training resources, as well as live online training geared toward getting started with catalogs and creating projects. A one-year subscription to the D-Tools eLearning platform is included.
The Performance Package provides implementation support and training that will yield tangible results in a short period of time. This baseline package covers of all key areas of software implementation as well as personalized training. The Performance Package is ideal for customers with multiple users and/or those who plan to take advantage of multiple System Integrator modules. It offers all the features of the Self-Starter Package plus personal online training and an introduction to Custom Reports, Catalog Organization, and Data Grooming.
The Pro Package is an extension of the Performance Package and is designed for customers with more users, more seats, and/or who expect to fully exploit the complete System Integrator feature set. With the Pro Package comes additional online training, additional time allocated for Custom Reports, as well as the Catalog Starter and Management Plan, which includes assistance with catalog development and training in Catalog Management best practices and procedures.
Additional implementation services, including Catalog Starter, Catalog Manager, Custom Report Development, and Third Party Integration can be purchased separately. D-Tools’ training services include eLearning, Personal Web Training, On-site Training, and Regional Training events.
D-Tools’ System Integrator is utilized by over 5,000 companies in 87 countries, and has garnered significant industry accolades. Recently named a Consumer Technology Association Mark of Excellence Award Winner and recognized by CEDIA with a Manufacturers Excellence Award for Best New Product, the D-Tools’ System Integrator platform amassed a record 11 commercial, residential, and security industry awards in 2015 alone, including recognition as the Brand Leader in the Design/Proposal Software categories by CE Pro and Commercial Integrator, illustrating how important the D-Tools System Integrator software platform has become to the success of residential, commercial, and security integration firms, not to mention consultants, technology managers, and those who cater to the design and integration communities around the world.
For more information and pricing on D-Tools Professional Services, visit http://d-tools.com/services/
Those interested in learning more about D-Tools and the company’s award-winning System Integrator software platform are encouraged to sign up for a free demo by visiting http://d-tools.com/live-demo-webinar/ or for a free 30-day trial, which can be downloaded by following this link http://d-tools.com/30-day-free-trial/.
About D-Tools, Inc.
D-Tools, founded in 1998 and based in Concord, California, is a worldwide leader in accessible, highly accurate system design and documentation software platform. The company’s flagship product, System Integrator™ (SI), is a robust solution that utilizes Autodesk® AutoCAD and Microsoft® Visio to facilitate comprehensive system design, documentation and project management. D-Tools enables residential and commercial integrators to streamline business processes and increase revenues while reducing the time and cost associated with the installation and integration of low voltage electronic systems. More than 5,000 leading companies currently use the award-winning D-Tools platform to reduce time, costs and to streamline the system integration process. Product updates and related information can be obtained by following D-Tools on Twitter, Facebook, and LinkedIn.
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