CONCORD, CA, MARCH 16, 2010 — D-Tools, Inc., the worldwide leader in system integration software, today announced the release of their new live chat feature, which can be accessed directly from D-Tools System Integration Software (SI 5.5) as well as the company’s website (www.d-tools.com) and blog (www.d-toolsblog.com).
D-Tools integration of the Chat feature will enhance communication with their user community and allow customer issues to be resolved more rapidly. The chat feature is available to potential and existing clients who have Support or Sales inquiries.
“Our business has gladly adopted many Web 2.0 applications with the addition of our blog, social media sites and company wiki,” said Adam Stone, President and CEO of D-Tools. “We have experienced numerous benefits from these web applications and our next step was to incorporate an interactive support feature that allowed us to strengthen our customer service platform and streamline our support process. We look forward to providing our users with this new avenue of communication”
About D-Tools, Inc.
D-Tools, founded in 1998 and based in Concord, California, is a worldwide leader in accessible, highly accurate system design and documentation software. The company’s flagship product, System Integrator™ (SI), is a total design solution that utilizes Autodesk® AutoCAD and Microsoft® Visio for comprehensive system design, documentation and project management. D-Tools SI allows residential and commercial integrators to streamline their business processes to increase overall revenues while reducing the time and costs associated with the installation and integration of low-voltage systems. Over 2,000 leading companies use D-Tools software to reduce time and costs and streamline the system integration process. D-Tools is the recipient of the Consumer Electronics Association’s Mark of Excellence Award (2004, 2005, 2006), National Systems Contractors Association and Sound and Video Contractor’s Innovations in Technology for Business Productivity Award (2004, 2005) and CE Pro’s High Impact Award for Design Software.
For more information, contact D-Tools at (866) 386-6571, e-mail at firstname.lastname@example.org or visit D-Tools online at www.d-tools.com.
Contact: Jill Reddy
Marketing & PR Manager