CONCORD, CA. – AUGUST 11, 2011 — Continuing its dedication to world-class customer service and support, D-Tools recently launched a new Customer Support Portal for users of D-Tools’ award-winning System Integrator software. This new Customer Support portal will give D-Tools customers another avenue to communicate with the D-Tools Support team and get answers to their questions and issues in an intuitive, web-based environment.
Key features of the D-Tools Customer Support Portal include: the ability to track and review individual and organization wide customer support tickets, re-open closed tickets, reply to tickets, or submit new tickets as well as an up-to-date Knowledge Base which will include key information, solutions, and time-saving tips for SI4, SI5, and SIx. The new portal is located at https://helpdesk.d-tools.com/.
D-Tools System Integrator is a fully integrated software package that ties together the entire system integration process into one complete solution. D-Tools SI’s data-driven processes enable system integrators to generate fast, accurate proposals and system designs that will help win more jobs, and powerful project management and reporting tools to help ensure that projects are completed on-time and to-budget. With the new Support Portal, customers needing assistance will have access to a variety of D-Tools resources and a valuable knowledge base as well as the means to contact the D-Tools support team directly.
“We are pleased and excited about the launch of our new portal,” said Adam Stone, President and CEO of D-Tools. “With this new platform, our users will have access to valuable D-Tools resources to help resolve any issues they encounter. We are dedicated to providing our users with the necessary tools to help maximize their use of our software to enhance their bottom line and our new customer portal is no exception.”
About D-Tools, Inc.
D-Tools, founded in 1998 and based in Concord, California, is a worldwide leader in accessible, highly accurate system design and documentation software. The company’s -flagship product, System Integrator™ (SI), is a total design solution that utilizes Autodesk® AutoCAD and Microsoft® Visio for comprehensive system design, documentation and project management. D-Tools SI allows residential and commercial integrators to streamline their business processes to increase overall revenues while reducing the time and costs associated with the installation and integration of low-voltage systems. Over 3,000 leading companies use D-Tools software to reduce time and costs and streamline the system integration process. D-Tools is a three time recipient of the Consumer Electronics Association’s Mark of Excellence Award, multiple recipient of Custom Retailer’s Excite Award (2007,2008,2009,2010), Multi-Room Audio Video Awards – Best Installation Aid, National Systems Contractors Association, Sound and Video Contractor’s Innovations in Technology for Business Productivity Award and CE Pro’s High Impact Award for Design Software.