As you may have noticed, D-Tools has recently released a new Beta Chat Feature. This feature is intended for individuals with Sales or Support questions and is now available via D-Tools website, blog and the SI5.5 Navigator Page. We strive to continuously improve our customer service and the Chat Feature is a practical tool that will allow customer inquiries to be resolved more rapidly.
Please assist us in our efforts by trying out this new feature and providing your feedback. So far the feedback has been extremely positive and we hope to continue in this direction. There will be an official roll-out of the fully tested chat feature in March 2010 with additional team members, who are currently in training, to better serve our customers.
To access D-Tools Sales and Support Chat Feature, visit www.d-tools.com, www.d-toolsblog.com or the SI 5.5 Navigator and click on the Live Support Button. If a representative is available, the button on the website and blog will read “Online”. If it is after hours or there are no representatives available, the button will read “Offline”.
Once the button is clicked, a pop-up window will appear. Choose Sales or Support. Enter in your contact information and a team member will begin the chat session.
If there is no representative available to assist you, and you need Support, we urge you to submit your issue to D-Tools “Web to Case” Support method. These cases have highest priority and are typically resolved within one business day.
To access D-Tools “Web to Case” Support, visit www.d-tools.com and roll your cursor over the Support Tab. On the drop down list, click Submit an Issue and fill out the appropriate fields. You will then be emailed a ticket number and a member of D-Tools Support team will contact you. Please make sure to provide a phone number and email address. Click Here to submit an issue.
We appreciate your continued support of D-Tools. We are making efforts to enhance communication with our user community and we anticipate that the Chat and Web to Case Support features will improve our customer’s ability to resolve their issues as quickly as possible.