It has been brought to our attention that there has been a recent issue while utilizing Visio and using a cropped PDF background. When printing your Project’s drawing, the PDF would “de-crop” itself and display the entirety of the original PDF.

This is not a D-Tools System Integrator Related issue and Microsoft has been informed of this issue.

While this is not an issue caused by SI or it’s integration with Visio, we have a couple of workarounds to help users get their Projects and Drawings completed and off to the next stage of their processes.

Resolution Process

Please see the information below:

Super Mask Visio Clipping Shape

If this does not work, please try the following:

  • Crop Image
  • Copy Image after cropping
  • Delete Image
  • Use Visio Paste Special to paste image and select the “Picture” option
  • Export to PDF now respects the cropping and we can zoom to the image as well in Visio

The “Demonstration Video” below demonstrates the following:

  • Crop an image
  • Export to PDF – the PDF has a complete image and does not respect cropping
  • Workaround
  • Copy Cropped Image to Clipboard
  • Delete Cropped Image
  • Paste Special the Image as a “Picture”
  • Export to PDF (cropping is respected)

Demonstration Video

If the video does not play, you can see/acquire it from the following link:

If you have any questions or issues in regards to this topic, please let us know by going to to submit a ticket or join us in our Support Chat within the same page.


Again, this is not a D-Tools System Integrator issue, but we will do our best to assist!