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Articles in Known Issues

When MSXML Goes Bad
12/15/2010 – 7:16 am | Comments Off
When MSXML Goes Bad

Software without errors is like…well, I don’t have a clever simile for this.  We are constantly improving our software to eliminate errors that have been brought to our attention that have slipped past our testing.  …

Projects Won’t Open in the Text Interface
12/09/2009 – 2:17 pm | Comments Off
Projects Won’t Open in the Text Interface

Issue: You attempt to open an SI5.5 project in the Text interface and the interface does not open.  No error, just nothing happens…crickets.
Cause: This can occur on machines that are running both SI 4 and …

Error Saving Visio File with Inserted PDF
11/25/2009 – 7:43 am | Comments Off
Error Saving Visio File with Inserted PDF

Although ideal, procuring AutoCAD floor plans is not always possible. Architects are protective of their intellectual property, rightfully so, and it often takes some convincing that you really only need them to lay out the pre-wire for your system, no malicious intents. However, they are usually completely willing to send you PDF file of the plans in lieu of the AutoCAD DWG file.

Vista Users Upgrading to SI5.5 SP1
09/28/2009 – 7:46 am | Comments Off
Vista Users Upgrading to SI5.5 SP1

This posting is to inform you of a slight variation in which the update to SP1 must be run on a Vista machine.  Most of the instructions in this post apply but there is one …

QuickLinks Error when Transferring a Service Order
08/11/2009 – 7:20 am | Comments Off
QuickLinks Error when Transferring a Service Order

Issue: You receive the following error when you attempt to transfer items to QuickBooks via an SI5.5 Service Order.
Desription: Object reference not set to an instance of an object.
Email:
User Message:
Details: Error: NullReferenceException (DTools.SystemIntegrator.QuickBooks.QBListsFactoryBase.convertOtherChargeItem)

D-Tools Menu is Missing from the Visio Interface
07/01/2009 – 5:37 am | Comments Off
D-Tools Menu is Missing from the Visio Interface

Issue: The “D-Tools” menu is missing from the menu bar within the SI5.5 Visio interface.  You will very likely see a menu option named “Plan”.  This will be addressed in an upcoming Service Pack.

Invocation Error When Running Custom Reports
06/30/2009 – 10:37 am | Comments Off
Invocation Error When Running Custom Reports

Issue: You create a custom report off of an existing report for a Work Order, Task, etc…  and when you attempt to run the report you get hit with the following error:
Exception has been thrown …

Invalid Character Error
06/26/2009 – 6:18 am | Comments Off
Invalid Character Error

Issue: You attempt to import a project and you get hit with the following error message (the actual value and position will vary on the error) ‘[]‘, hexadecimal value 0x1F, is an invalid character. …

Cannot Create a Project Delta
06/09/2009 – 5:37 am | Comments Off
Cannot Create a Project Delta

This shows how to remove “illegal” characters from your revisions so that a Project Delta can be generated.

SI5.5: Revisions do not always promote correctly
04/07/2009 – 3:12 pm | One Comment
SI5.5: Revisions do not always promote correctly

In SI5.5, the Promote Revision feature will occasionally malfunction, causing the selected revision to not be promoted, and promoting another revision instead. This can lead to the user thinking that a revision has been promoted …

SI5.5: Reports will not run if project has wires with zero length
03/18/2009 – 3:38 pm | 2 Comments
SI5.5: Reports will not run if project has wires with zero length

In the current release of SI5.5, standard reports will not run on a project if there are any wires in the project with wire length = 0. This is a bug which will be fixed …

SI5.5: Archive/Restore project is not available to stand-alone users at this time
03/01/2009 – 11:18 pm | 2 Comments
SI5.5: Archive/Restore project is not available to stand-alone users at this time

In the initial release of SI5.5, archive and restore project functionality is not available to stand-alone users. Pro/LANSync users are not affected.
This functionality will be restored in our next release/service pack.