Articles in Known Issues
When MSXML Goes Bad
Software without errors is like…well, I don’t have a clever simile for this. We are constantly improving our software to eliminate errors that have been brought to our attention that have slipped past our testing. …
Projects Won’t Open in the Text Interface
Issue: You attempt to open an SI5.5 project in the Text interface and the interface does not open. No error, just nothing happens…crickets.
Cause: This can occur on machines that are running both SI 4 and …
Error Saving Visio File with Inserted PDF
Although ideal, procuring AutoCAD floor plans is not always possible. Architects are protective of their intellectual property, rightfully so, and it often takes some convincing that you really only need them to lay out the pre-wire for your system, no malicious intents. However, they are usually completely willing to send you PDF file of the plans in lieu of the AutoCAD DWG file.
Vista Users Upgrading to SI5.5 SP1
This posting is to inform you of a slight variation in which the update to SP1 must be run on a Vista machine. Most of the instructions in this post apply but there is one …
QuickLinks Error when Transferring a Service Order
Issue: You receive the following error when you attempt to transfer items to QuickBooks via an SI5.5 Service Order.
Desription: Object reference not set to an instance of an object.
Email:
User Message:
Details: Error: NullReferenceException (DTools.SystemIntegrator.QuickBooks.QBListsFactoryBase.convertOtherChargeItem)
D-Tools Menu is Missing from the Visio Interface
Issue: The “D-Tools” menu is missing from the menu bar within the SI5.5 Visio interface. You will very likely see a menu option named “Plan”. This will be addressed in an upcoming Service Pack.
