Software without errors is like…well, I don’t have a clever simile for this.  We are constantly improving our software to eliminate errors that have been brought to our attention that have slipped past our testing.  …

Issue: You attempt to open an SI5.5 project in the Text interface and the interface does not open.  No error, just nothing happens…crickets.
Cause: This can occur on machines that are running both SI 4 and …

Although ideal, procuring AutoCAD floor plans is not always possible. Architects are protective of their intellectual property, rightfully so, and it often takes some convincing that you really only need them to lay out the pre-wire for your system, no malicious intents. However, they are usually completely willing to send you PDF file of the plans in lieu of the AutoCAD DWG file.

This posting is to inform you of a slight variation in which the update to SP1 must be run on a Vista machine.  Most of the instructions in this post apply but there is one …

Issue: You receive the following error when you attempt to transfer items to QuickBooks via an SI5.5 Service Order.
Desription: Object reference not set to an instance of an object.
Email:
User Message:
Details: Error: NullReferenceException (DTools.SystemIntegrator.QuickBooks.QBListsFactoryBase.convertOtherChargeItem)

Issue: The “D-Tools” menu is missing from the menu bar within the SI5.5 Visio interface.  You will very likely see a menu option named “Plan”.  This will be addressed in an upcoming Service Pack.

Issue: You create a custom report off of an existing report for a Work Order, Task, etc…  and when you attempt to run the report you get hit with the following error:
Exception has been thrown …

Issue: You attempt to import a project and you get hit with the following error message (the actual value and position will vary on the error) ‘[]‘, hexadecimal value 0x1F, is an invalid character. …

This shows how to remove “illegal” characters from your revisions so that a Project Delta can be generated.

In SI5.5, the Promote Revision feature will occasionally malfunction, causing the selected revision to not be promoted, and promoting another revision instead. This can lead to the user thinking that a revision has been promoted …

In the current release of SI5.5, standard reports will not run on a project if there are any wires in the project with wire length = 0. This is a bug which will be fixed …

In the initial release of SI5.5, archive and restore project functionality is not available to stand-alone users. Pro/LANSync users are not affected.
This functionality will be restored in our next release/service pack.