The word for today is refine. We are currently undergoing an overhaul of our internal processes, which you can read all about here. We have implemented Zoho as our CRM to help us better manage …

I was on a panel last week at CEDIA as part of their Survival of the Fittest series. This was a panel discussion that focused on how integrators can continue to survive and thrive in this difficult …

Email campaigns. Check. Every CRM has this as a checkbox on their feature list. Whether it is integrated as part of the system, as is the case with NetSuite & Oasis, or acheived through a …

We have recently been writing about our company’s experience with CRM systems, both bad and good. We are in a great place right now with our current Zoho implementation, and we finally have right tool to help …

ELAN hosted their bi-annual Dealer event, TechWeek, and it was once again a huge success!  D-Tools participated by donating a seat of SI5 Standard to a lucky winner.  We are happy to announce that …

I admit it. I’m a bit of a control freak. As much as I may take a hands-off approach to managing individuals, for my direct areas of responsibility I want to make sure I have  …

Ah, yes…after all of the marketing, the long sales process, the haggling and finally getting to the finish line, the real job begins.
Just like interviewing a job candidate, you never really know if there is …

As many people often do at the beginning of a new year, I was reflecting on the past 12 months. 2007 was a year of many changes and growth at D-Tools, from the release of …

Let’s face it. We’re being pummeled with bad news about the economy from all media outlets. It makes for a difficult sales environment. It becomes a self-fulfilling prophesy at some point. Keep telling people over …

I want to talk about Forest Gump. The movie. I hated it. To me it seemed like an OK idea gone overboard. I can almost hear the pitch to the studio executives: “Ok, you’ve got …

Getting to the right people with the right message at the right time is the goal of every marketer. But how do you keep the message fresh when hitting the same targets month after month?
We’ve …

Managing the Paper Trail (Or “The Job isn’t Finished ‘till the Paper Work is Done”)
Tim Bigoness (Originally published in rAVe Pro Newsletter, 12/14/2005)
We’ve all been there at one time or another. You’re at a critical …