This post does not have anything to do with business or software but I was out for the past few weeks and everyone is going to ask “how was the trip” so I thought I …

Introduction here
As far as I know Sheet View is exclusive to ZOHO CRM. A common task (chore) in the management of any CRM system is editing large swaths of data at once. Some systems like …

I mentioned how we found, well more stumbled upon ZOHO CRM in this post.  At the time it seemed too cheap to be considered.  How can anything that costs so much less than the competition …

I did not want to make the same mistake twice.  We looked in depth at all the viable CRM apps currently available.  At one point I realized that we should have just bitten the bullet …

I found this profile on one of my old blogs.  I thought it was still appropriate because I am still pursuing business process automation as my main role at D-Tools.  In the software business it …

What a flake.  I just realized that my last post was over four months ago.  Sorry.  We bought a CRM software package to replace NetSuite about 18 months ago, spent a small fortune converting the data, …

I recently experienced two dramatically different customer service experiences that I think we could all learn from.  In both cases these were corporate sales where repeat business is the most sought after result.  …

In Part 1 I described the sales and design process of my new HVAC System. In Part 2 I went over the installation. To recap, my furnace went out late last year. I purchased a …

I was reading this post in CEPro this morning about the AudioVisions software centric business process. Based on what I read, they have spent many years creating custom software that links all of their internal …

Great article in CEPro here.

I bought a Windows Vista Media Center Edition (VMCE)  Dell XPS 420 late last year to replace my aging  DIY  MCE that started life about three years ago.   The main difference between these two …

In Part 1: I described the sales and design process of my new HVAC system.  In this installment I will attempt to elaborate on the installation process. 
If memory serves me right, I signed an agreement on December 18th …