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Articles by Seth Enos

Projects Won’t Open in the Text Interface
12/09/2009 – 2:17 pm | No Comment
Projects Won’t Open in the Text Interface

Issue: You attempt to open an SI5.5 project in the Text interface and the interface does not open.  No error, just nothing happens…crickets.
Cause: This can occur on machines that are running both SI 4 and …

Reporting an Error Message
12/03/2009 – 9:02 am | One Comment
Reporting an Error Message

The reality of using software is that you may encounter errors from time to time.  The proper reporting of an error can significantly increase the turnaround time for a resolution.  The intent of this article …

Error Saving Visio File with Inserted PDF
11/25/2009 – 7:43 am | No Comment
Error Saving Visio File with Inserted PDF

Although ideal, procuring AutoCAD floor plans is not always possible.  Architects are protective of their intellectual property, rightfully so, and it often takes some convincing that you really only need them to lay out the …

Vista Users Upgrading to SI5.5 SP1
09/28/2009 – 7:46 am | No Comment
Vista Users Upgrading to SI5.5 SP1

This posting is to inform you of a slight variation in which the update to SP1 must be run on a Vista machine.  Most of the instructions in this post apply but there is one …

CEDIA 2009 Manufacturer Partner Training
08/31/2009 – 10:49 am | One Comment
CEDIA 2009 Manufacturer Partner Training

I will be teaching two classes at CEDIA this year.  The first one will focus on how project are created in SI5.5 and the second class will cover the project management functions of SI5.5.  Both …

Component IDs
08/26/2009 – 10:34 am | No Comment
Component IDs

A Component ID is the unique identifier that is assigned to every product that you add to an SI5.5 project.  Component IDs display on most of the Visio shapes and AutoCAD blocks and are used …

QuickLinks Error when Transferring a Service Order
08/11/2009 – 7:20 am | No Comment
QuickLinks Error when Transferring a Service Order

Issue: You receive the following error when you attempt to transfer items to QuickBooks via an SI5.5 Service Order.
Desription: Object reference not set to an instance of an object.
Email:
User Message:
Details: Error: NullReferenceException (DTools.SystemIntegrator.QuickBooks.QBListsFactoryBase.convertOtherChargeItem)
Send this …

Removing Grouping settings from the Project DataMatrix
07/06/2009 – 12:47 pm | No Comment
Removing Grouping settings from the Project DataMatrix

It is often handy to remove the Grouping settings within a project so that you can sort data.  The default Groupings in SI5.5 are first to group by Location then by Zone in addition to …

D-Tools Menu is Missing from the Visio Interface
07/01/2009 – 5:37 am | No Comment
D-Tools Menu is Missing from the Visio Interface

Issue: The “D-Tools” menu is missing from the menu bar within the SI5.5 Visio interface.  You will very likely see a menu option named “Plan”.  This will be addressed in an upcoming Service Pack.

Send this …

Invocation Error When Running Custom Reports
06/30/2009 – 10:37 am | No Comment
Invocation Error When Running Custom Reports

Issue: You create a custom report off of an existing report for a Work Order, Task, etc…  and when you attempt to run the report you get hit with the following error:
Exception has been thrown …

Invalid Character Error
06/26/2009 – 6:18 am | No Comment
Invalid Character Error

Issue: You attempt to import a project and you get hit with the following error message (the actual value and position will vary on the error)
‘[]‘, hexadecimal value 0×1F, is an invalid character. Line 2, …

Changing Page Size in Visio
06/24/2009 – 1:39 pm | No Comment
Changing Page Size in Visio

Issue: you create a beautiful drawing within the SI5.5 Visio interface and then realize that the page size is too large and you wish to change to a smaller size for printing .  In the …