Articles by Adam Stone
Other than my personal life and hobbies I am all about the system integration and A/V industry. I started in 1981 as a “TV delivery specialist” for the Good Guys a west coast CE chain. From there I started my own big dish satellite installation company which morphed into a home theater installation company in the early 90’s. I got out of the installation business in 1996 and went to work for an electrical contractor as project manager of their residential division where I was exposed to the complexities of old school/analog job costing, estimating, blueprints and project scheduling. Being a long time PC geek and creator of some database driven estimating tools I knew that there had to be a better way to deal with these complex projects. During the course of my employment there I was exposed to Visio as an easy to use drawing tool. After spending some time with it I realized that I could hook it up to a database and automate many of the disparate processes I needed to do to accomplish my tasks. That let to the formation of my current company D-Tools which is the leader in the marketplace with thousands of companies using our design, engineering and business management tools. My direct contact information is on the About tab.
I did not want to make the same mistake twice. We looked in depth at all the viable CRM apps currently available. At one point I realized that we should have just bitten the bullet …
My BS detector should have gone off sooner when I made a personal call to Jeff White, VP Sales of Oasis CRM http://www.oasiscrm.com/ sometime in October 06 and I never heard anything back. When a …
Sometime around 2002 I was stewing in a jury selection room and I stumbled across an ad in PC World for “Oracle Small Business”. From what I could tell it was a web based, on …
I used the Q&A product until the demise of my AV contracting company sometime in 1996. When I started my new job as the low voltage systems manager at an established electrical contracting firm I …
Back in the mid 80′s I was a polo shirted, mullet wearing, snakeskin booted dork. And like a lot of my dork friends at the time a fax machine and a “car phone” was about …
I found this profile on one of my old blogs. I thought it was still appropriate because I am still pursuing business process automation as my main role at D-Tools. In the software business it …
What a flake. I just realized that my last post was over four months ago. Sorry. We bought a CRM software package to replace NetSuite about 18 months ago, spent a small fortune converting the data, …
Overview video of the Elevation view in Si5. http://www.youtube.com/watch?v=vMChA6MMcaQ
I recently experienced two dramatically different customer service experiences that I think we could all learn from. In both cases these were corporate sales where repeat business is the most sought after result. …
